The Wentworth Hotel

I booked an afternoon tea to share with my sister, who has come from Canada, to celebrate her 60th birthday. Our waiter did not appear to have received any training or guidance on how to deal with customers. 1. He opened with - tea or coffee? Disappointing as the description for the afternoon tea detailed a list of teas and none of these were offered. 2. He then said " then I'll bring you your snacks" 3. He found it very tricky to fit everything onto the table and rather than ask to move items he shuffled the cake stand into place- if we hadn't intervened things may have fallen off the table. 4. When I requested another pot of tea he said he would but when I requested a clean cup as there was cold tea in my cup, his response was- "Oh go on then" like he was doing me a favour. 5. When he brought the new pot of tea, he held the tray at such an angle that the tea poured out all over the floor and nearly over my sister and her coat. He left the large puddle of tea on the floor and did not return to clean it up. 6. He did not interact in any other way and ask us if everything was okay. The afternoon tea was average- some of the cakes were very heavy and difficult to eat but on the whole it was okay. I was expecting more from the service and tea. I emailed twice to express my dissatisfaction but received no reply-also disappointing. Good points- beautiful location, beautiful room, comfortable seating.

Fabulous place to stay. Great location, clean spacious rooms exceptional service. Would highly recommend it.

Recently stayed 3 nights at Wentworth. Our regular, large room was taken but the alternative was a good room in very good condition. Food and service was excellent, even better than our last visit.

Welcoming, warm and friendly hotel and a great place to stay. Arriving with a new born the hotel was very accommodating and went out their way to ensure our stay was comfortable as possible. Very relaxing and calm atmosphere throughout and great tasting breakfast/dinner.

Stopped for a few drinks from the bar. Great location and friendly staff. Will return for lunch as the menu and food we seen looked nice. Can sit in the terrace with a dog and water bowls are also provided.